Community Guidelines
Last Updated: August 2026
1. Our Commitment
Helpzy is committed to creating a safe, respectful, reliable, and professional marketplace where Customers and Helpers can confidently connect. These Community Guidelines apply to every person using the Helpzy Platform. Failure to follow these Guidelines may result in warnings, suspension, or permanent removal from the Platform.
2. Respect Others
All users must treat one another with respect. The following behavior is prohibited:
- harassment;
- discrimination;
- threats;
- intimidation;
- bullying;
- abusive language;
- hate speech;
- sexual harassment;
- retaliation.
Helpzy maintains a zero-tolerance policy for abusive behavior.
3. Honest Information
Users must provide accurate information. Do not:
- create fake accounts;
- impersonate another person;
- use false identities;
- provide false addresses;
- submit false documentation;
- manipulate reviews;
- submit fraudulent claims.
4. Professional Conduct
Helpers must:
- arrive on time;
- perform services professionally;
- communicate respectfully;
- follow booking instructions;
- complete agreed services;
- maintain a clean and professional appearance.
Customers must:
- provide accurate booking information;
- provide safe access;
- communicate respectfully;
- pay through the Platform.
5. Safe Environment
Customers must provide a reasonably safe working environment.
Helpers may immediately leave a property if they encounter:
- violence;
- threats;
- illegal activity;
- unsafe conditions;
- dangerous animals;
- serious health hazards.
Safety always takes priority.
6. Privacy
Users must respect each other's privacy.
Do not:
- disclose personal information;
- share addresses publicly;
- share telephone numbers without permission;
- publish photographs without authorization;
- disclose alarm codes or entry instructions.
7. Property Respect
Helpers must treat customer property with reasonable care.
Customers should secure:
- jewelry;
- cash;
- confidential documents;
- firearms;
- prescription medications;
- other valuables.
Neither party should intentionally damage property.
8. Communication
Platform communications should remain:
- respectful;
- professional;
- relevant to the booking.
Spam, harassment, offensive language, or repeated unwanted contact are prohibited.
9. Payments
All bookings must be paid through Helpzy.
Users may not:
- request off-platform payments;
- avoid Platform fees;
- encourage direct payments to bypass Helpzy.
Violation may result in permanent removal.
10. Reviews
Reviews should reflect genuine experiences.
Reviews may not contain:
- false accusations;
- offensive language;
- personal attacks;
- confidential information;
- discriminatory content.
Helpzy may remove reviews violating these Guidelines.
11. Fraud
The following are strictly prohibited:
- fake bookings;
- fake photographs;
- false complaints;
- false refund requests;
- identity fraud;
- payment fraud;
- duplicate accounts;
- manipulation of ratings.
Fraud may result in immediate termination and referral to law enforcement.
12. Illegal Activity
Users may not use the Platform for any illegal purpose.
This includes:
- theft;
- money laundering;
- identity theft;
- human trafficking;
- drug-related activity;
- unauthorized access to property;
- financial fraud.
13. Weapons
Weapons should not be displayed, used, or threatened during any booking.
If a Helper feels unsafe, they should leave immediately and notify Helpzy.
14. Alcohol and Drugs
Helpers must not perform services while impaired by:
- alcohol;
- illegal drugs;
- misuse of prescription medication.
Customers should also maintain a safe environment free from dangerous intoxication.
15. Discrimination
Helpzy does not tolerate discrimination based on:
- race;
- color;
- national origin;
- ethnicity;
- religion;
- sex;
- gender;
- gender identity;
- sexual orientation;
- disability;
- age;
- veteran status;
- any other characteristic protected by law.
16. Children and Vulnerable Persons
Users should exercise additional care when children, elderly individuals, or vulnerable persons are present.
Helpers should never be asked to provide childcare, eldercare, or medical assistance unless such services are expressly offered through the Platform.
17. Pets
Customers should inform Helpers before the appointment if pets will be present.
Aggressive animals should be safely secured before the Helper arrives.
18. Reporting Concerns
Users should promptly report:
- unsafe situations;
- fraud;
- harassment;
- discrimination;
- property damage;
- policy violations.
Helpzy will review reports in good faith and may request supporting information.
19. Enforcement
Depending on the severity of a violation, Helpzy may:
- issue a warning;
- temporarily suspend an account;
- permanently terminate an account;
- cancel bookings;
- withhold payouts during investigations;
- report illegal activity to authorities.
Helpzy reserves the right to determine the appropriate enforcement action.
20. Changes
Helpzy may update these Community Guidelines from time to time.
Continued use of the Platform constitutes acceptance of the revised Guidelines.
21. Contact
Questions regarding these Community Guidelines may be directed to:
Helpzy
ACKNOWLEDGEMENT
BY USING THE HELPZY PLATFORM, YOU AGREE TO FOLLOW THESE COMMUNITY GUIDELINES AND UNDERSTAND THAT VIOLATIONS MAY RESULT IN SUSPENSION OR PERMANENT REMOVAL FROM THE PLATFORM.