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Terms of Service

Last Updated: August 2026

1. Acceptance of these Terms

Welcome to Helpzy.

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Customer," "Helper," "you," or "your") and Helpzy ("Helpzy," "we," "our," or "us") governing your access to and use of our website, mobile applications, software, and all related services (collectively, the "Platform").

By creating an account, browsing the Platform, booking a cleaning service, applying to become a Helper, accepting a service request, making a payment, or otherwise using any portion of the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, as well as our Privacy Policy and any additional policies incorporated by reference.

If you do not agree to these Terms, you must immediately discontinue use of the Platform.

These Terms apply to every visitor, customer, helper, applicant, and any other person accessing the Platform.

2. Definitions

For purposes of these Terms, the following definitions apply:

Account means the registered profile created to access the Platform.

Booking means a cleaning service scheduled through Helpzy.

Customer means any individual or entity requesting cleaning services through the Platform.

Helper means an independent cleaning professional approved by Helpzy to provide services through the Platform.

Platform means the Helpzy website, applications, software, communication systems, databases, and all related services.

Service Fee means the amount charged for the cleaning service before any applicable gratuity.

Tip means any voluntary gratuity authorized by the Customer after completion of the service.

Content means all information, text, photographs, videos, ratings, reviews, comments, documents, messages, and other materials uploaded or transmitted through the Platform.

Applicable Law means all federal, state, and local laws applicable to the use of the Platform.

3. About Helpzy

Helpzy is a technology platform that connects Customers seeking residential or commercial cleaning services with independent cleaning professionals ("Helpers").

Helpzy is not a cleaning company.

Helpzy does not directly employ Helpers, supervise the day-to-day performance of cleaning services, or guarantee the availability of any particular Helper.

The Platform provides technology that enables:

  • customer registration;
  • helper applications;
  • service scheduling;
  • payment processing;
  • communication between users;
  • ratings and reviews;
  • service management;
  • customer support.

The agreement for the performance of a cleaning service is formed between the Customer and the Helper, while Helpzy provides the technological infrastructure facilitating that relationship.

Helpzy may review Helper applications, verify certain information, suspend accounts, remove users, and establish quality standards intended to improve the reliability and safety of the Platform.

Nothing contained in these Terms shall be interpreted as creating an employment relationship, agency, partnership, joint venture, or franchise between Helpzy and any Helper.

4. Eligibility

To use the Platform you must:

  • be at least eighteen (18) years old;
  • have legal capacity to enter into binding contracts;
  • provide accurate and truthful information;
  • comply with all applicable laws;
  • comply with these Terms.

Helpzy reserves the right to refuse registration or terminate any account that does not satisfy these requirements.

Additional eligibility requirements may apply to Helpers, including identity verification, background review, service-area eligibility, documentation requirements, and other onboarding procedures established by Helpzy.

5. User Accounts

To access certain features of the Platform, Users must create an account.

Each User agrees to:

  • provide accurate, complete, and current information;
  • maintain updated account information;
  • keep login credentials confidential;

immediately notify Helpzy of unauthorized account access;

remain responsible for all activity occurring under the account.

Users may not:

  • create multiple accounts to avoid restrictions;
  • impersonate another individual;
  • transfer or sell their account;
  • allow another person to use their account.

Helpzy reserves the right to suspend, restrict, or permanently terminate any account that violates these Terms or presents a security risk.

6. Customer Accounts

Customers may use the Platform to request residential and commercial cleaning services.

Customers are responsible for ensuring that all booking information is accurate, including:

  • service address;
  • ZIP Code;
  • property type;
  • property details;
  • access instructions;
  • pets;
  • special requests.

Customers acknowledge that inaccurate information may affect pricing, scheduling, or completion of the requested service.

Customers agree to provide safe access to the property and maintain a work environment free from illegal activity, violence, discrimination, harassment, dangerous conditions, or health hazards that have not been disclosed before the booking.

Customers remain responsible for securing valuables, confidential documents, firearms, controlled substances, and any other sensitive property before the Helper arrives.

Helpzy is not responsible for verifying ownership of any property where services are requested.

7. Helper Accounts

Helpers are independent professionals who apply to use the Platform.

Submission of an application does not guarantee approval.

Helpzy may request identity verification, proof of eligibility to work, photographs, certifications, references, payment information, and any additional documentation considered necessary.

Approval decisions are made solely at Helpzy's discretion.

Helpers agree to:

  • provide truthful information;
  • maintain professional conduct;
  • arrive on time;
  • perform services with reasonable care;
  • comply with Platform policies;
  • upload required service documentation when requested;
  • maintain current payment information.

Helpers understand that failure to comply with Platform standards may result in temporary suspension or permanent removal from the Platform.

8. Independent Contractor Relationship

Helpers using the Platform are independent contractors and are not employees, agents, partners, representatives, joint venturers, or franchisees of Helpzy.

Nothing contained in these Terms shall be interpreted as creating an employment relationship between Helpzy and any Helper.

Helpers are solely responsible for:

  • determining whether to accept or decline service requests;
  • performing cleaning services;
  • determining the manner in which services are performed;
  • complying with applicable laws;
  • maintaining any licenses, permits, insurance, or certifications required by law;
  • reporting and paying any taxes arising from their earnings.

Helpzy does not control the methods, techniques, sequence of work, equipment, products, or cleaning procedures used by Helpers unless expressly required by Platform policies.

Helpers acknowledge that they are solely responsible for their own business activities and assume all risks associated with providing services through the Platform.

9. Booking Services

Customers may request residential or commercial cleaning services through the Platform.

A booking request does not constitute a confirmed appointment until all applicable requirements have been completed, including:

  • service availability;
  • service area validation;
  • successful payment authorization;
  • acceptance and assignment through the Platform.

Helpzy reserves the right to refuse, cancel, or modify any booking when necessary for operational, security, legal, or technical reasons.

Estimated service durations are provided solely for pricing purposes and do not constitute a guarantee regarding the actual time required to complete the service.

Service availability varies by geographic location.

Helpzy may expand, reduce, suspend, or discontinue service availability in any location without prior notice.

10. Residential and Commercial Services

Helpzy offers different service categories, including residential and commercial cleaning.

Commercial services may require additional information such as:

  • number of offices;
  • number of restrooms;
  • occupancy status;
  • access requirements;
  • business operating hours;
  • special cleaning instructions.

Pricing, scheduling, duration estimates, and available service options may differ between residential and commercial properties.

Helpzy reserves the right to modify available service categories as the Platform evolves.

11. Pricing

Prices displayed through the Platform represent the estimated cost of the requested cleaning service based upon the information provided by the Customer.

Final pricing may consider factors including:

  • property type;
  • property size;
  • number of bedrooms;
  • number of bathrooms;
  • number of commercial rooms;
  • occupancy status;
  • selected extras;
  • estimated duration;
  • service location;
  • promotional discounts;
  • applicable taxes;
  • other pricing adjustments disclosed before payment.

Customers are responsible for ensuring that all booking information is accurate.

If material information provided during booking is inaccurate or incomplete, Helpzy reserves the right to adjust pricing before the service begins.

12. Payments

All payments are processed through secure third-party payment processors approved by Helpzy, including Stripe.

By submitting payment information, Customers authorize Helpzy and its payment processors to charge the applicable amounts associated with:

  • booked services;
  • authorized gratuities;
  • applicable taxes;
  • approved fees;
  • additional charges authorized under these Terms.

Helpzy does not store complete payment card information.

Payment information is securely processed and stored by Stripe in accordance with applicable financial regulations and Stripe's own policies.

Payment authorization may occur before the scheduled service date.

Failure to successfully process payment may result in cancellation of the booking.

13. Tips

Customers may voluntarily provide a gratuity after completion of a cleaning service.

Tips are entirely optional.

The Platform may allow Customers to submit gratuities for a limited period after the service has been completed.

Once a gratuity has been confirmed by the Customer, the corresponding payment method may be charged through the authorized payment processor.

Tips are processed separately from the original booking payment when applicable.

Helpzy may retain a platform commission on gratuities in accordance with its business model and applicable law.

14. Promotional Codes

Helpzy may offer promotional codes, coupons, referral credits, or other incentives.

Unless otherwise stated:

  • promotional codes have no cash value;
  • promotional codes may expire;
  • only one promotion may be applied per booking;
  • promotional codes may be withdrawn at any time;
  • misuse of promotional codes may result in account suspension.

Helpzy reserves the right to invalidate promotions obtained through fraud, abuse, automated systems, or violations of these Terms.

15. Cancellations

Customers may cancel bookings through the Platform.

Cancellation policies, including applicable fees, may vary depending upon:

  • notice provided before the scheduled appointment;
  • Helper assignment status;
  • promotional conditions;
  • applicable local laws.

Helpers may also cancel accepted bookings.

Repeated cancellations by a Helper may result in:

  • reduced platform visibility;
  • temporary suspension;
  • permanent account termination;
  • other measures established by Helpzy.

Helpzy reserves the right to cancel any booking when necessary to protect Customers, Helpers, or the integrity of the Platform.

16. Rescheduling

Customers may request rescheduling of a booking through the Platform.

Rescheduling requests are subject to:

  • Helper availability;
  • service area availability;
  • operational limitations;
  • pricing adjustments when applicable.

A successful rescheduling request does not guarantee that the originally assigned Helper will remain assigned to the booking.

Helpzy reserves the right to assign another qualified Helper whenever operationally necessary.

17. Customer Responsibilities During the Service

Customers agree to:

  • provide safe access to the property;
  • ensure utilities such as electricity and water are available;
  • disclose pets that may interfere with the service;
  • disclose known hazards;
  • provide accurate access instructions;
  • maintain respectful behavior toward Helpers.

Customers shall not:

  • request illegal services;
  • harass or discriminate against Helpers;
  • threaten or intimidate Helpers;
  • require work outside the agreed booking scope without mutual agreement;
  • interfere with the safe performance of the cleaning service.

Unsafe conditions may result in immediate interruption or cancellation of the service.

18. Helper Responsibilities During the Service

Helpers agree to perform services:

  • professionally;
  • safely;
  • respectfully;
  • using reasonable care;
  • in accordance with Platform standards.

Helpers must:

  • arrive at the scheduled time whenever reasonably possible;
  • communicate delays through the Platform;
  • document completed services when required;
  • protect customer privacy;
  • avoid photographing personal belongings except where required for service documentation or dispute resolution.

Helpers may decline requests that involve:

  • illegal activity;
  • unsafe working conditions;
  • undisclosed hazardous materials;
  • threats to personal safety.

19. Photos and Service Documentation

To promote quality assurance, customer confidence, and dispute resolution, Helpzy may require Helpers to upload photographs before, during, or after completion of a cleaning service.

These photographs may be used to:

  • verify service completion;
  • document service quality;
  • investigate complaints or disputes;

prevent fraud;

improve quality control.

Helpers agree to upload only photographs necessary to document the completed work.

Whenever reasonably possible, photographs should avoid capturing sensitive personal information or unnecessary images of customers' belongings.

Customers acknowledge that service-related photographs may be collected and stored by Helpzy for operational, legal, and quality assurance purposes.

Helpzy reserves the right to retain such documentation for the period described in its Privacy Policy.

20. Ratings and Reviews

Following completion of a booking, Customers may submit ratings and written reviews regarding the service received.

Helpers may also provide feedback regarding Customers where permitted by the Platform.

Reviews should:

  • reflect genuine experiences;
  • remain truthful;
  • avoid offensive language;
  • avoid discriminatory content;
  • avoid defamatory statements;
  • avoid disclosure of confidential or personal information.

Helpzy reserves the right, but not the obligation, to remove, edit, or restrict reviews that violate these Terms or applicable law.

Ratings and reviews are opinions of individual users and do not necessarily represent the views of Helpzy.

21. Communications

The Platform may provide communications through:

  • email;
  • push notifications;
  • SMS;
  • in-app notifications;
  • other communication channels approved by Helpzy.

By creating an account, Users consent to receive operational communications relating to:

  • bookings;
  • account activity;
  • payment confirmations;
  • cancellations;
  • security notices;
  • important legal updates.

Marketing communications may be sent only where permitted by applicable law.

Users may opt out of promotional communications without affecting essential operational notifications.

22. Prohibited Conduct

Users shall not use the Platform to:

  • violate any law;
  • provide false information;
  • impersonate another individual;
  • create fraudulent bookings;
  • manipulate ratings or reviews;
  • solicit payments outside the Platform;
  • bypass Platform fees;
  • harass, threaten, intimidate, or discriminate against other users;
  • upload malicious software;
  • attempt unauthorized access;
  • interfere with Platform operation;
  • collect personal information from other users without authorization;
  • use automated systems to access the Platform;
  • exploit vulnerabilities;
  • circumvent geographic restrictions;
  • engage in fraudulent payment activity.

Any violation may result in immediate suspension or permanent termination without prior notice.

23. Fraud Prevention

Helpzy actively monitors Platform activity to identify fraudulent or abusive behavior.

We reserve the right to:

  • investigate suspicious transactions;
  • request additional verification;
  • temporarily suspend payments;
  • delay payouts;
  • cancel bookings;
  • permanently terminate accounts;
  • cooperate with law enforcement authorities.

Users agree to cooperate fully during fraud investigations.

Failure to provide requested information within a reasonable period may result in account restrictions.

24. Intellectual Property

All intellectual property rights relating to the Platform remain the exclusive property of Helpzy or its licensors.

This includes:

  • trademarks;
  • logos;
  • software;
  • source code;
  • databases;
  • graphics;
  • user interface;
  • text;
  • photographs created by Helpzy;
  • videos;
  • documentation;
  • marketing materials.

No portion of the Platform may be copied, reproduced, modified, distributed, reverse engineered, sold, licensed, or exploited without prior written authorization from Helpzy.

Nothing contained in these Terms transfers ownership of any intellectual property to Users.

25. User Content

Users retain ownership of content they submit through the Platform.

However, by uploading any content, including:

  • photographs;
  • reviews;
  • ratings;
  • comments;
  • messages;
  • documents;

Users grant Helpzy a worldwide, non-exclusive, royalty-free, transferable license to:

  • host;
  • store;
  • reproduce;
  • display;
  • modify when necessary for technical purposes;
  • distribute;
  • use such content for operation, customer support, dispute resolution, fraud prevention, legal compliance, quality assurance, and promotion of the Platform.

This license survives termination only to the extent necessary to comply with legal obligations, resolve disputes, or protect the Platform.

Users represent that they own or possess all necessary rights to the content they upload.

26. Privacy

Use of the Platform is also governed by the Helpzy Privacy Policy.

By using the Platform, Users acknowledge that they have reviewed the Privacy Policy and consent to the collection, processing, storage, and sharing of information as described therein.

If any conflict exists between these Terms and the Privacy Policy regarding data processing, the Privacy Policy shall govern those specific matters.

27. Suspension and Termination

Helpzy may suspend, restrict, or permanently terminate any account, with or without prior notice, when it reasonably determines that a User has:

  • violated these Terms;
  • engaged in fraudulent activity;
  • provided false information;
  • abused the Platform;
  • endangered another user;
  • violated applicable law;
  • damaged the reputation or integrity of Helpzy.

Users may voluntarily close their accounts at any time through available account management tools or by contacting customer support.

Termination does not eliminate obligations arising before the account was closed, including payment obligations, pending disputes, or legal responsibilities.

28. Availability of the Platform

Helpzy strives to maintain continuous availability of its Platform.

However, uninterrupted operation cannot be guaranteed.

The Platform may become temporarily unavailable due to:

  • maintenance;
  • software updates;
  • technical failures;
  • internet outages;
  • third-party service interruptions;
  • cybersecurity incidents;
  • force majeure events.

Helpzy shall not be liable for temporary interruptions beyond its reasonable control.

29. Disclaimers

The Platform is provided on an "AS IS" and "AS AVAILABLE" basis.

To the maximum extent permitted by law, Helpzy disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties relating to:

  • merchantability;
  • fitness for a particular purpose;
  • uninterrupted availability;
  • non-infringement;
  • accuracy of user-generated content.

Helpzy does not warrant that:

  • every booking will be accepted;
  • every Helper will always be available;
  • every service will meet every Customer expectation;
  • the Platform will operate without interruption or error.

30. Limitation of Liability

To the fullest extent permitted by applicable law, Helpzy, its affiliates, officers, directors, employees, contractors, licensors, service providers, and representatives shall not be liable for any indirect, incidental, consequential, exemplary, special, punitive, or similar damages arising out of or relating to:

  • use of the Platform;
  • inability to access or use the Platform;
  • delays or interruptions in service;
  • cancellation of bookings;
  • acts or omissions of Customers or Helpers;
  • property damage;
  • loss of profits;
  • loss of business opportunities;
  • loss of goodwill;
  • loss of data;
  • unauthorized access to accounts;
  • third-party services;
  • payment processor failures.

Helpzy acts solely as a technology platform connecting Customers and independent Helpers.

Helpzy does not supervise, direct, or control the performance of cleaning services and is therefore not responsible for the quality, safety, legality, suitability, or outcome of services provided by independent Helpers.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

31. Indemnification

Users agree to defend, indemnify, and hold harmless Helpzy and its affiliates, officers, directors, employees, contractors, successors, assigns, licensors, and agents from and against any claims, damages, liabilities, losses, judgments, penalties, costs, expenses, or attorneys' fees arising out of or relating to:

  • violation of these Terms;
  • misuse of the Platform;
  • negligent or intentional misconduct;
  • violation of applicable laws;
  • infringement of third-party rights;
  • disputes between Customers and Helpers;
  • inaccurate information submitted through the Platform;
  • unauthorized use of an account.

This obligation survives termination of these Terms.

32. Insurance

Helpzy may require Helpers to maintain insurance coverage where required by applicable law or Platform policies.

Unless expressly stated in writing, Helpzy does not provide liability insurance, workers' compensation insurance, health insurance, vehicle insurance, or property insurance for independent Helpers.

Customers remain responsible for maintaining any insurance applicable to their property.

Users acknowledge that they are responsible for evaluating their own insurance needs.

33. Force Majeure

Helpzy shall not be liable for any delay, interruption, or failure to perform resulting from causes beyond its reasonable control, including but not limited to:

  • natural disasters;
  • hurricanes;
  • floods;
  • fires;
  • earthquakes;
  • epidemics;
  • pandemics;
  • acts of terrorism;
  • civil unrest;
  • labor disputes;
  • governmental actions;
  • internet outages;
  • power failures;
  • cyberattacks;
  • failures of third-party providers.

Performance affected by a Force Majeure event shall be suspended for the duration of the event.

34. Compliance with Laws

Users agree to comply with all applicable federal, state, and local laws while using the Platform.

Helpers are solely responsible for complying with:

  • tax obligations;
  • licensing requirements;
  • employment regulations applicable to independent contractors;
  • immigration laws;
  • health and safety regulations;
  • local business requirements.

Helpzy does not provide legal or tax advice.

35. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

Users agree that any dispute relating to these Terms or the Platform shall be interpreted under the laws applicable within the State of Florida.

36. Dispute Resolution

Before initiating any formal legal proceeding, Users agree to make reasonable efforts to resolve disputes directly with Helpzy.

Users may contact:

legal@myhelpzy.com

Helpzy will make reasonable efforts to investigate and resolve disputes promptly.

Nothing contained in this section prevents either party from seeking emergency equitable relief where permitted by law.

37. Arbitration (Optional)

Where permitted by applicable law, Helpzy may require disputes arising from these Terms to be resolved through binding arbitration rather than litigation.

Any arbitration shall be conducted by a recognized arbitration organization located in the State of Florida.

Unless prohibited by law:

  • arbitration shall be conducted individually;
  • class actions shall not be permitted;
  • representative proceedings shall not be permitted.

38. Electronic Communications and Electronic Signatures

By creating an account or using the Platform, Users consent to receive electronic communications from Helpzy.

Users further agree that:

  • electronic records satisfy legal recordkeeping requirements;
  • electronic notices satisfy legal notice requirements;
  • acceptance of these Terms through electronic means constitutes a legally binding agreement.

39. Assignment

Users may not assign, transfer, or delegate any rights or obligations under these Terms without prior written consent from Helpzy.

Helpzy may assign these Terms, in whole or in part, in connection with:

  • mergers;
  • acquisitions;
  • corporate restructuring;
  • sale of assets;
  • financing transactions;
  • business succession.

40. Severability

If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Any invalid provision shall be interpreted, to the maximum extent possible, in a manner consistent with its original purpose.

41. Waiver

Failure by Helpzy to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other rights available under these Terms.

Any waiver shall be effective only if made in writing.

42. Entire Agreement

These Terms, together with the Privacy Policy and any additional policies expressly incorporated by reference, constitute the entire agreement between Helpzy and the User concerning the use of the Platform. They supersede all prior oral or written agreements relating to the same subject matter.

43. Changes to these Terms

Helpzy reserves the right to modify these Terms at any time. When material changes are made, the "Last Updated" date will be revised. Where required by law, Users will be notified through:

  • email;
  • Platform notifications;
  • website notices;
  • other reasonable communication methods.

Continued use of the Platform after revised Terms become effective constitutes acceptance of those revised Terms.

44. Contact Information

Questions regarding these Terms may be directed to:

Helpzy

Legal Department

Email: legal@myhelpzy.com

Privacy: privacy@myhelpzy.com

Support: support@myhelpzy.com

Website: https://myhelpzy.com

ACKNOWLEDGEMENT

BY CREATING AN ACCOUNT, BOOKING A SERVICE, APPLYING AS A HELPER, ACCEPTING A BOOKING, OR OTHERWISE USING THE HELPZY PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS OF SERVICE.