Privacy Policy

1. Introduction

Welcome to Helpzy.

Helpzy is a technology platform that connects customers seeking residential and commercial cleaning services with independent cleaning professionals ("Helpers"). Our platform facilitates scheduling, communication, payment processing, and service management while providing a secure and reliable experience for both customers and Helpers.

This Privacy Policy explains how Helpzy collects, uses, stores, shares, and protects personal information when you access or use our website, mobile applications, and related services (collectively, the "Services").

By creating an account, booking a service, applying as a Helper, or otherwise using our Services, you acknowledge that you have read and understood this Privacy Policy.

Helpzy provides its Services throughout the United States where available. Service availability may vary by location.

Protecting your privacy is one of our priorities. We are committed to handling personal information responsibly, transparently, and in accordance with applicable privacy laws.

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us at:

privacy@myhelpzy.com

2. Information We Collect

To provide our Services, Helpzy collects information directly from users, automatically through the use of our platform, and from trusted third-party service providers.

The type of information we collect depends on whether you are using Helpzy as a customer, a Helper, or simply visiting our website.

2.1 Information You Provide

Customers

When you create an account or book a cleaning service, we may collect:

• Full name
• Email address
• Phone number
• Service address
• ZIP Code
• Booking details
• Property information
• Special cleaning instructions

• Reviews and ratings
• Tips voluntarily provided through the platform
• Communications exchanged through Helpzy

Helpers

When you apply or register as a Helper, we may collect:

• Full name
• Email address
• Phone number
• Residential address
• ZIP Code
• Identity verification documents
• Payment information (such as Zelle, bank account, PIX or other supported payout methods)
• Availability
• Service history
• Ratings and reviews
• Photos uploaded as proof of completed services
• Marketing attribution information, including how you heard about Helpzy and, when applicable, the referring content creator or influencer.

2.2 Payment Information

Helpzy does not collect or store complete credit card numbers.

All payment transactions are securely processed by Stripe.

Payment methods may be securely stored and tokenized by Stripe to enable authorized future charges, including gratuities approved by the customer after a completed service.

Please refer to Stripe's Privacy Policy for additional information regarding payment processing.

2.3 Information Collected Automatically

When you use our Services, we may automatically collect:

• IP address
• Device type
• Operating system
• Browser type
• Language preferences
• Date and time of access
• Pages visited
• Actions performed within the platform
• Cookies and similar technologies
• Diagnostic and security logs

2.4 Location Information

Helpzy may collect location-related information to determine service availability.

This may include:

• ZIP Code
• City
• State
• Approximate location derived from your device or network, when permitted by your device settings.

Location information is used solely to facilitate bookings, determine service coverage, improve platform functionality, and prevent fraudulent activity.

2.5 Communications

If you contact Helpzy or communicate through the platform, we may collect and retain:

• Customer support requests
• Emails
• Messages exchanged through the platform
• Notifications related to bookings and services

These communications help us provide support, improve our Services, investigate disputes, and comply with legal obligations.

3. How We Use Your Information

Helpzy uses personal information only for legitimate business purposes related to providing, maintaining, improving, and securing our Services. Depending on how you interact with our platform, we may use your information for the following purposes:

3.1 Providing Our Services

We use your information to:

• Create and manage user accounts.
• Process cleaning service requests.
• Match customers with suitable Helpers.
• Schedule, modify, and manage bookings.
• Process payments and gratuities.
• Facilitate communication between customers and Helpers.
• Provide customer support.

3.2 Identity Verification and Safety

To maintain a safe marketplace, we may use personal information to:

• Verify the identity of Helpers.
• Review submitted documentation.
• Prevent fraud and unauthorized access.
• Detect suspicious or fraudulent activity.
• Protect customers, Helpers, and Helpzy.
• Enforce our Terms of Service and platform policies.

3.3 Payment Processing

We use payment-related information to:

• Process booking payments.
• Process authorized gratuities.
• Issue refunds when applicable.
• Prevent payment fraud.
• Maintain financial records required by law.

Payment transactions are processed securely through Stripe.

3.4 Communications

We may use your information to send:

• Booking confirmations.
• Booking reminders.
• Status updates.
• Payment confirmations.
• Service notifications.
• Customer support responses.
• Security alerts.
• Important changes to our Services, Terms of Service, or Privacy Policy.

Where permitted by law, we may also send promotional communications. Users may opt out of marketing emails at any time.

3.5 Improving Our Platform

We use usage information to:

• Improve the performance of our website and applications.
• Develop new features.
• Analyze platform usage.
• Improve customer experience.
• Optimize booking and matching processes.
• Measure the effectiveness of marketing campaigns.

3.6 Marketing Attribution

Information about how a Helper discovered Helpzy, including referral sources and content creators, may be used to:

• Measure advertising performance.
• Evaluate partnerships with creators and influencers.
• Improve recruitment strategies.
• Analyze the effectiveness of marketing campaigns.

This information is used only for internal business analytics.

3.7 Legal Compliance

We may process personal information when necessary to:

• Comply with applicable laws and regulations.
• Respond to lawful requests from governmental authorities.
• Resolve disputes.
• Enforce contractual obligations.
• Protect the legal rights, safety, and property of Helpzy, our users, and third parties.

3.8 Business Operations

We may use personal information to:

• Maintain internal records.

• Perform audits.
• Generate reports.
• Improve operational efficiency.
• Prevent abuse of the platform.
• Support business planning and future service expansion.

4. Sharing of Information

Helpzy values your privacy and does not sell or rent your personal information to third parties for their own marketing purposes.

We only share personal information when necessary to operate our Services, comply with legal obligations, or protect our users and business.

4.1 Service Providers

We may share information with trusted third-party service providers that help us operate our platform, including providers of:

• Payment processing
• Email delivery
• Cloud hosting
• Customer support

• Data storage
• Analytics
• Security and fraud prevention
• Push notifications

These providers are authorized to use personal information only as necessary to perform services on behalf of Helpzy.

4.2 Payment Processing

All payment transactions are processed through Stripe. When you make a payment, certain information necessary to complete the transaction is shared directly with Stripe. Helpzy does not receive or store complete credit card information. Stripe processes payment information in accordance with its own Privacy Policy and applicable financial regulations.

4.3 Customers and Helpers

To facilitate bookings, limited information is shared between customers and Helpers.

For example:

Customers may receive:

Helper's first name

• Ratings and reviews
• Booking status
• Service-related communications

Helpers may receive:

• Customer's first name
• Service address
• Booking details
• Property information
• Special service instructions

Helpzy shares only the information necessary for the successful completion of the booked service.

4.4 Legal Requirements

We may disclose personal information when required by law or when we reasonably believe disclosure is necessary to:

• Comply with legal obligations.
• Respond to court orders or lawful government requests.
• Protect the rights, property, or safety of Helpzy, our users, or others.
• Investigate fraud, security incidents, or illegal activity.
• Enforce our Terms of Service or other legal agreements.

4.5 Business Transfers

If Helpzy is involved in a merger, acquisition, investment, restructuring, or sale of assets, personal information may be transferred as part of that transaction.

Users will be notified whenever required by applicable law.

4.6 Business Partners

Helpzy may work with marketing partners, referral partners, or other service providers.

Whenever personal information is shared for these purposes, it will be limited to what is necessary and handled in accordance with this Privacy Policy.

Helpzy does not authorize partners to use personal information for unrelated purposes.

4.7 No Sale of Personal Information

Helpzy does not sell users' personal information.

We do not exchange personal information for monetary compensation or permit third parties to use personal information for their own independent advertising purposes.

5. Data Retention

Helpzy retains personal information only for as long as necessary to provide our Services, fulfill the purposes described

in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements, and protect the integrity and security of our platform.

The length of time we retain information depends on the type of data and the reason it was collected.

5.1 Active Accounts

While your account remains active, we retain the information necessary to:

Provide our Services.

Maintain your booking history.

Process payments and payouts.

Facilitate communication between customers and Helpers.

Improve platform functionality.

Provide customer support.

5.2 Closed Accounts

If you choose to close your account, we will delete or anonymize your personal information within a reasonable period, unless we are required or permitted to retain certain information by law.

Some information may be retained to:

Comply with tax, accounting, or legal obligations.

• Resolve disputes.
• Prevent fraud and abuse.
• Enforce our Terms of Service.
• Maintain security records.

5.3 Financial Records

Information related to payments, refunds, gratuities, and other financial transactions may be retained for the period required under applicable financial, tax, and accounting laws.

Payment card information is not stored by Helpzy and is processed by Stripe in accordance with its own retention policies.

5.4 Security Logs

Security logs, access records, and technical logs may be retained for a reasonable period to:

• Detect unauthorized access.
• Investigate security incidents.
• Prevent fraud.
• Improve system security.

5.5 Backup Copies

Backup copies of data may remain in secure backup systems for a limited period after deletion. These backups are maintained solely for disaster recovery, business continuity, and system restoration purposes and are automatically removed according to our backup retention schedule.

5.6 Data Deletion Requests

Users may request deletion of their personal information by contacting:

privacy@myhelpzy.com

When legally permitted, Helpzy will delete or anonymize the requested information within a reasonable timeframe. Certain information may continue to be retained when required by applicable law or necessary to protect the legitimate interests of Helpzy, our users, or third parties.

6. Data Security

Helpzy is committed to protecting the confidentiality, integrity, and availability of the personal information entrusted to us. We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

6.1 Security Measures

Depending on the nature of the information and the Services provided, Helpzy may implement security measures including:

• Encrypted communications using HTTPS/TLS.
• Secure authentication and account protection.
• Access controls based on user roles.
• Secure cloud infrastructure.
• Database security controls.
• Monitoring and logging of security events.
• Fraud detection and prevention mechanisms.
• Regular security updates and system maintenance.

These safeguards are designed to reduce security risks while maintaining the availability and reliability of our Services.

6.2 Payment Security

Helpzy does not collect or store complete payment card information.

All payment transactions are processed through Stripe, a PCI DSS compliant payment processor.

Sensitive payment information is handled directly by Stripe using industry-standard encryption and security practices.

6.3 Account Security

Users are responsible for maintaining the confidentiality of their account credentials.

You should:

• Choose a strong password.
• Keep your login credentials confidential.
• Notify Helpzy immediately if you believe your account has been accessed without authorization.

Helpzy is not responsible for losses resulting from unauthorized access caused by the user's failure to protect their account credentials.

6.4 No System Is Completely Secure

While we take commercially reasonable measures to protect personal information, no method of electronic transmission, storage, or internet communication can be guaranteed to be 100% secure.

For this reason, Helpzy cannot guarantee absolute security, although we continuously work to improve and strengthen our security practices.

6.5 Security Incidents

If Helpzy becomes aware of a security incident involving personal information, we will investigate the matter promptly

and take appropriate measures to contain, mitigate, and resolve the issue. Where required by applicable law, affected users and relevant authorities will be notified within the legally required timeframes.

6.6 Continuous Improvement

Helpzy regularly reviews its security practices and may implement additional safeguards as technology evolves and new security threats emerge. Security is an ongoing process, and we continually seek to improve the protection of our platform and our users.

7. Cookies and Similar Technologies

Helpzy uses cookies and similar technologies to operate, secure, and improve our Services. Cookies are small text files stored on your device when you visit our website or use our applications. They help us recognize your browser, remember your preferences, maintain your session, and improve your overall experience.

7.1 Types of Cookies We Use

We may use the following categories of cookies:

Essential Cookies

These cookies are necessary for the operation of our platform and cannot be disabled.

They may be used to:

• Maintain secure user sessions.
• Authenticate users.
• Process bookings.
• Prevent fraudulent activity.
• Ensure platform functionality.

Without these cookies, certain Services may not function properly.

Functional Cookies

These cookies allow Helpzy to remember user preferences and improve usability.

For example:

• Language preferences.
• Session preferences.
• User interface settings.

Performance and Analytics Cookies

These cookies help us understand how users interact with our platform.

They may be used to:

• Measure website performance.
• Identify errors.
• Improve navigation.
• Optimize platform functionality.
• Understand feature usage.

Whenever possible, this information is aggregated and does not directly identify individual users.

Marketing Cookies

If marketing technologies are implemented in the future, Helpzy may use cookies to:

• Measure advertising effectiveness.
• Understand campaign performance.
• Improve customer acquisition strategies.
• Deliver more relevant advertisements.

Any future use of marketing cookies will comply with applicable privacy laws.

7.2 Managing Cookies

Most web browsers allow users to manage, disable, or delete cookies through their browser settings.

Please note that disabling certain cookies may affect the functionality and performance of our Services.

7.3 Future Technologies

As Helpzy grows, we may adopt additional technologies to improve user experience, security, analytics, and marketing.

Whenever such technologies materially change how personal information is processed, this Privacy Policy will be updated accordingly.

8. Your Privacy Rights

Helpzy respects the privacy rights of its users and is committed to providing reasonable access to personal information in accordance with applicable laws.

Depending on your location and applicable legal requirements, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal and contractual obligations.
• Request a copy of your personal information in a portable format where applicable.
• Object to or request restriction of certain processing activities where permitted by law.

Withdraw consent for processing activities that rely on your consent.

Helpzy will evaluate all requests in accordance with applicable laws and may request additional information to verify your identity before processing your request.

To exercise any of these rights, please contact us at:

privacy@myhelpzy.com

We will respond within the timeframes required by applicable law.

9. Children's Privacy

Helpzy is intended for use only by individuals who are legally permitted to enter into binding agreements under applicable law.

Our Services are not directed to children under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate legal authorization, we will take reasonable steps to delete such information as soon as practicable.

If you believe that a child has provided personal information to Helpzy, please contact us immediately at:

privacy@myhelpzy.com

10. International Data Transfers

Helpzy provides Services throughout the United States and may use service providers located in different jurisdictions.

As a result, personal information may be transferred to, stored, or processed in countries other than the country in which it was originally collected.

Whenever personal information is transferred internationally, Helpzy takes reasonable measures to ensure that appropriate safeguards are in place and that such transfers comply with applicable privacy laws.

By using our Services, you acknowledge that your information may be processed in jurisdictions where Helpzy or its trusted service providers operate.

11. Changes to this Privacy Policy

Helpzy may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or business practices.

When material changes are made, we will update the "Last Updated" date at the top of this Privacy Policy.

Where required by law, we will also provide additional notice through our website, email, or other appropriate communication channels.

Your continued use of the Services after any changes become effective constitutes your acceptance of the revised Privacy Policy.

We encourage users to review this Privacy Policy periodically.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Helpzy

Privacy Team

Email: privacy@myhelpzy.com

Website: https://myhelpzy.com

We are committed to responding to privacy-related inquiries as promptly as reasonably possible.